Business critical application support


"I would recommend Solidsoft Reply who, without question, have always provided the best support service.”

IT Development Leader, G4S Secure Solutions

 

WWPOTY 2013 Cloud

 

WWPOTY 2011 AI

 

 

 

 

 

To find out more about our services and a support package that is right for you, contact Mark Usher on tel +44 1256 375700 email Solidsoft@reply.eu

Business critical application support for Microsoft platforms

Solidsoft Reply provides specialist support for business critical applications on Microsoft platforms with our UK based development consultants.

Whilst low cost off-shore support provides cover, does it effectively deal with complex issues such as “BizTalk runs slow with long queues, or SQL Server deadlocks with slow query response times” ?

We have 20 years experience developing and managing business critical software on Microsoft platforms and have developed a framework of application support packages for systems that we have developed for you, those developed in-house or by a third party.

Our specialist Microsoft development support expertise covers .NET, BizTalk Server, SQL Server, and Windows Azure.

Application development support In the complex world of application development, we understand that your support needs can begin in the development and test environments which we cover.

Production continuity support Our experts will help to restore service for your critical production systems that have failed. When a business continuity incident occurs, Solidsoft Reply will use as much time as is necessary to provide a resolution.

 

Why Solidsoft Reply

Solidsoft Reply is a global award winning Microsoft Gold certified partner, developing custom business applications and process integration solutions on premises and in the cloud.

We are published thought leaders and trusted advisors to Microsoft who have recognised our expertise with multiple development and integration Worldwide Partner of the Year awards.

Our deep technical product knowledge and business critical software development experience makes us the ideal partner to support your business critical systems.

 

Support framework

All support is delivered through a managed call desk facility with incident logging via dedicated Email, web portal or telephone number. We guarantee incident acknowledgement and response service levels with proactive incident management.

  • - Consulting access provides advice and guidance on specific development or operational technology issues and Microsoft Application Lifecycle Management (ALM) best practises.
  • - We can participate in annual disaster recovery rehearsals where your applications are hosted.
  • - We can provide an upgrade impact assessment for new versions of Microsoft software.

Complete customisation is available for the standard packages to include higher SLA criteria, increased operating hours and additional health checks.

 

PDF Icon View our business critical support brochure